Policy

POLICY

CREW Urges Bureau of Consumer Financial Protection to Create Public Complaint Database

Federal Agencies, Department of the Treasury, Consumer Financial Protection Bureau, Letters, Transparency, Open Government

On May 25, 2011, CREW and a number of other open government groups wrote to Bureau of Consumer Financial Protection in support of a public complaint database that will provide cosnumers with the tools to make wise pre-purchase choices based in part on experiential information shared by fellow consumers about companies with which they’ve done business.

A publicly accessible, user-friendly, searchable system that allows individuals to research companies, specific complaint types and/or actual products or services helps create a competitive, well functioning marketplace for consumers and corporations alike. Indeed, companies with strong records of standing behind their products and services will benefit from a publicly searchable database, and those that work to resolve consumer complaints in a timely and effective manner stand to gain.